Refund Policy

We want all our customers to be 100% happy with their purchases.

Our official policy is below, but you are always welcome to contact us at support@driftwooddeep.com. 

Returns
We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. To start a return, contact us at support@driftwooddeep.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless the product is faulty or not as described, you will be responsible for the cost of returning the product to us.

We cannot be responsible for parcels that fail to reach us, so please ensure you obtain proof of postage.

Please note that returns will need to be sent to the following address:

Driftwood Deep
Capel Farm House
Satmar Lane
Capel-le-Ferne
Folkestone
Kent
CT18 7JG

Items sent back to us without requesting a return first will not be accepted.

You can always contact us for any return questions at support@driftwooddeep.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@driftwooddeep.com.