Refund policy

I want you to be 100% happy with your gear. The official policy details are below, but if you ever run into an issue, you can always reach out to me directly at support@driftwooddeep.com.

Returns

You have 30 days from the day your order arrives to start a return. To get things moving, just drop me an email at support@driftwooddeep.com.

To be eligible for a return, your item needs to be in the same condition you received it - unworn, unwashed, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

Unless the product arrived faulty or isn’t as described, you’ll be responsible for covering the cost of shipping it back. Because I can’t take responsibility for parcels getting lost in transit, please make sure you grab a proof of postage.

Returns need to be sent back to this address:

Driftwood Deep
Capel Farm House
Satmar Lane
Capel-le-Ferne
Folkestone, Kent
CT18 7JG

(Note: Please don’t send items back without messaging me first, as they won't be accepted.)

Damages and Issues

Please check your order as soon as it lands. If anything is damaged, defective, or if I sent you the wrong thing, let me know straight away so I can look into it and sort it out for you.

Exceptions & Non-Returnable Items

Because items are printed on demand, I can't accept returns on custom orders, personalised items or sale pieces. If you have any questions about a specific item, just get in touch.

Exchanges

Since everything is made to order, the quickest way to swap for a different size or style is to return what you have and simply place a new order for the one you want.

Refunds

Once your return arrives and I've checked it over, I’ll let you know if the refund is approved. If it is, you’ll automatically get your money back through your original payment method within 10 business days.

Keep in mind that banks and credit card companies can sometimes take a little extra time to process and post the funds. If it’s been more than 15 business days since your refund was approved, just email me at support@driftwooddeep.com, and I'll track it down.